Privacy Policy

CremationPets.co.uk is operated by CremationPet. In this Privacy Policy, `CremationPets`, `we`, `us` and `our` refer to CremationPet.

We are responsible for deciding how personal data collected through CremationPets.co.uk and our related services is used.

This policy explains how we collect, use, store, share and protect personal data when you:

• visit our website
• request a personalised quote
• complete a contact, enquiry or booking form
• contact us by telephone or email
• ask about collection, cremation or memorial services
• receive services or service-related communications from us
• subscribe to resources or newsletters, where available
• communicate with us on behalf of a veterinary practice or another organisation

The information we collect depends on how you interact with us and the service you request.

We may collect:

• your name, email address and telephone number
• your postal address, collection address, town, city, county or postcode
• details submitted through quote, enquiry or booking forms
• your pet's name, species, approximate size, weight and service needs
• your cremation, ashes return, urn or memorial preferences
• collection requirements and location information
• details of enquiries, bookings, services and payments
• emails, messages, telephone notes and communication history
• veterinary practice, referral or business contact details
• billing, invoicing and payment-related information, where applicable
• reviews, feedback or testimonials you provide
• your IP address, browser, device and operating-system information
• pages visited, actions taken and other website usage information
• cookie identifiers and analytics information; and
• any other information you choose to provide.

We collect personal data in three main ways:

Directly from you

This includes information you provide when you:

• request a quote
• submit a contract, enquiry or booking form
• telephone or email us
• ask about collection or service options
• subscribe to a newsletter or resource
• make a payment
• provide feedback or a review; or
• otherwise communicate with us

We may use personal data to:

• respond to enquiries and requests for support
• provide and process personalised quotes
• understand your pet's collection and memorial requirements
• arrange collection, booking, and cremation services
• provide cremation, memorial, aftercare and related support services
• communicate about quotes, bookings, services, payments and updates
• manage customer relationships and service records
• coordinate with veterinary practices and service partners
• process payments, invoices or refunds, where applicable
• provide customer support and handle complaints;
• manage reviews, testimonials and feedback, where applicable
• send newsletters or marketing where legally permitted
• understand how people use our website
• improve our website, resources and services
• maintain the security and reliability of our systems
• prevent or investigate misuse, fraud or security incidents
• maintain appropriate financial and business records
• comply with legal, tax, accounting and regulatory requirements; and
• establish, exercise or defend legal rights.

We must have a valid legal reason for using personal data. The basis we rely on depends on the purpose for which it is being used.

Cookies are small pieces of information stored on or accessed from your device when using a website. Similar technologies include pixels, tags and local storage.

CremationPets may use:

• Essential cookies needed for website operation, security, and performance
• Analytics cookies that help us understand website use and performance
• Preference cookies that help remember your settings and preferences
• Security and monitoring cookies that help maintain the safety and reliability of our website
• Marketing or remarketing cookies, where applicable

We may share personal data as necessary to provide a service. This may include:

• website hosting and cloud providers
• identity verification and security providers
• payment processing and card providers
• veterinary practices and referral partners
• cremation, collection and memorial product suppliers
• IT service providers and support providers
• regulatory bodies as required to comply with a legal obligation
• professional advisors, such as accountants, lawyers and auditors
• sale or transfer of a business, where applicable

Some organisations we work with may store or process information outside the United Kingdom.

Where a transfer is carried out, we will use appropriate safeguards, which may include:

• UK adequacy regulations
• the UK International Data Transfer Agreement
• UK Addendum to European Commission Standard Contractual Clauses
• European Commission Clauses where the GDPR applies
• another equally recognised safeguard

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, and to manage handling follow-up or provide continued support.

For example:

• enquiry and quote information may be kept for a reasonable period to allow follow-up
• customer and service records may be retained for accounting, warranty, or aftercare purposes
• payment information may be retained by our third-party payment provider in accordance with their own policies
• marketing information may be retained until you unsubscribe or opt out
• invoice supporting information may be retained to support a request or complaint, or to demonstrate quality of service
• cookie and analytics information may be retained in accordance with our cookie settings

We use reasonable technical and organisational measures designed to protect personal data, including:

• restricting access to staff who need it
• password and access controls
• secure systems and providers
• staff training on data protection
• professionally administered IT systems
• internal data handling processes
• contractual security requirements for relevant suppliers

Depending on the law that applies and how your personal data is used, you may have the right to:

• request access to your personal data
• request correction of inaccurate or incomplete data
• request erasure of your data
• object to certain processing
• ask us to restrict processing of your data
• request a copy of certain data in a portable format
• withdraw consent at any time
• complain to a data protection regulator

Where legally required, we will only send marketing communications with your consent.

You can unsubscribe at any time by:

• selecting the unsubscribe link in an email
• using any preference settings
• contacting us directly

We may update this policy from time to time to reflect changes, such as where:

• we adopt a new technology
• our information practices change
• our suppliers or partners change
• applicable legal requirements change

For questions about how CremationPets uses your personal data, or your privacy rights under this policy, please contact us:

CremationPets

[email protected]

United Kingdom